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Top 3 ways you can raise a complaint with the IRDA

It is the duty of an insurance company to assist their policyholders to the maximum extent possible. If a policyholder is not satisfied with the assistance and support their insurance company provides, the policyholder has the ability to approach the insurance regulator and lodge a complaint towards the insurance company.

Let us investigate the top 3 ways a policyholder can lodge a complaint with The IRDA of India.

  • Personally visit the IRDA office
  • Call or Email IRDA


The IRDA has put into place an online grievance management system called as The IRDA Integrated Grievance Management System (IGMS). The IGMS system can be accessed through the IRDA website, and can be used to do the following:

  • To lodge a complaint against an insurance company
  • To keep track of all lodged complaints
  • To assign a turn-around time for each complaint
  • It sends notifications to insurance companies asking them to tend to the complainant
  • Provides resolution to the complainant

Personally visit the IRDA office

If the policyholder so wishes, he or she can even personally visit The nearest IRDA office and lodge a written complaint against the insurer. Once at the office, kindly ask for the complaints department of the IRDA and furnish your complaint letter to the officer. Do remember to take an acknowledgment of the same.

IRDA has 3 main offices across India.


Royal Insurance Building,

Ground Floor,

12, Jamsetji Tata Road,

Mumbai – 400 020.


United India Towers, 9th Floor,

3-5-817/818, Hyderguda, Basheerbagh,

Hyderabad – 500029


Gate No 3, Jeevan Tara Building,

1st Floor, Sansad Marg,

New Delhi – 110001

Call or Email IRDA

Phone number



+91 22 22898600


+91 40 66514888


+91 11 2344 4404


 1800 4254 732 / 155255

Email ID:

As mentioned above, there are various ways you can contact The IRDA and initiate a complaint against your insurance company.

The policyholder should also be aware that apart from The IRDA, the policyholder can also lodged a complaint with The Insurance Ombudsman.

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