How to check your HDFC ERGO Claim Status?

In today’s time, insurance has become an integral part of our lives offering financial support in times of crisis. An insurance policy offers much-needed assistance during difficult times. Hence, it is advisable that policyholders remain vigilant when it comes to monitoring and tracking their claims.

Hence in this article, we will guide you as to how you can keep a track of your claim status with HDFC ERGO.

• What is Claim Status?
• Importance of checking your Claim Status
• How to check your HDFC ERGO Health Insurance Claim Status?
• How to check your HDFC ERGO Motor Insurance Claim Status?
• How to file a claim with HDFC ERGO?
• Steps to file a policy-related grievance with HDFC ERGO

What is Claim Status?

In simple words, claim status refers to the present stage of the claim filed by the insured individual with the insurance company. It assists the policyholder in keeping track of the advancement of their claims. Policyholders can check their claim status in a matter of minutes through the official website of the insurer, through mobile apps, or by reaching out to the customer support team of the insurance company.

Importance of Checking Claim Status

Once you have filed a claim with your insurance provider you must keep a track of the claim status. Knowing the status of your claim allows you to stay informed about the progress of your claim. This provides you with updates on issues like the additional requirements of other documents. Tracking the claim status can also assist the policyholder in anticipating when they can receive the claim amount so that they can manage their finances accordingly.
In conclusion, keeping track of your claim status not only provides you with important policy-related information but also relieves any stress related to the claim process.

How to check your HDFC ERGO Health Insurance Claim Status?

To check the claim status of your HDFC ERGO health insurance policy, follow the steps below:

• Step 1: Visit the official website of the insurer i.e https://www.hdfcergo.com/
• Step 2: Click on the “Claim” option at the top right corner, and then click on the “Track Claim Status.”
• Step 3: Enter all the requested details like policy number, registered mobile number, and date of birth to successfully log in.
• Step 4: The current status of your claim will be displayed.

Also, you can use the AI chat-box called “DIA” on the company’s website to track your claim status. Enter your policy details, select the “Claims” option, and click on “Check Claim Status” to know the present status of your claim.

Check Claims via HDFC ERGO Mobile App: You can also download the HDFC ERGO Mobile Application to check your health insurance claim status. Enter your policy number and registered mobile number to log in successfully, then click on “My Policies,” and select the “Track Claim” option to know the recent status of your policy.

The policyholder can also contact the company’s customer care at 022 6234 6234 and can also write a mail to the official email address i.e preauth@hdfcergo.com.

How to check your HDFC ERGO Motor Insurance Claim Status?

Now let us guide you on how you can track your HDFC ERGO Motor Insurance Claim Status Online

Follow these simple steps to track your motor insurance policy claim status in a matter of minutes:

• Step 1: Go to the official website of HDFC ERGO at www.hdfcergo.com.
• Step 2: Click on the “ Claims” section at the top right corner of the page.
• Step 3: Then select “ Track Your Claim”.
• Step 4: Enter all the requested details like policy number, claim number, etc.
• Step 5: Select “Track” to view the current status of your car insurance claim.

You can also check HDFC ERGO motor insurance claim status by visiting the nearest branch of the company or contacting the company’s customer care toll-free number.

How to file a claim with HDFC ERGO?

To file a claim with HDFC ERGO follow these simple steps:

• Step 1: Inform the insurer immediately in case of any unforeseen event. You can inform the insurer by calling their customer care toll-free number.
• Step 2: Depending on the nature of the claim, submit all required documents such as medical bills or car bill invoices to HDFC ERGO.
• Step 3: After a thorough verification the claim will be approved by the company.

Steps to file a policy-related grievance with HDFC ERGO

• Step 1: Visit the official website of HDFC ERGO.
• Step 2: Click on the “Contact US” option at the top right corner of the website.
• Step 3: Then select the “Grievance Redressal” tab placed on the menu below.
• Step 4: Click on the “Register Your Grievance” option.
• Step 5: Mention your grievance along with other details like policy number, claim number, etc, and click on “Submit.”

After you have registered your complaint HDFC ERGO will investigate the case and provide a resolution within a specific time limit. In case you are not satisfied with the resolution you can escalate the case to the Grievance Redressal Officer of IRDA.