How to Cancel your HDFC ERGO Policy?

Cancelling an insurance policy can seem like a cumbersome task, especially if you are not aware of the process. It is important to understand the steps involved in the cancellation of a policy. Hence, in this article, we will talk about the step-by-step process of policy cancellation with HDFC ERGO and the terms for premium refund.

Steps to cancel HDFC ERGO Health Insurance Policy Online

You can choose to cancel your health insurance plan with HDFC ERGO online in a matter of minutes. Follow these simple steps to cancel your plan online:

• Step 1: Visit the official website of HDFC ERGO, i.e https://www.hdfcergo.com/.
• Step 2: Click on the “HELP” tab at the top right corner of the page or directly click on this official link: https://self-help.hdfcergo.com/.
• Step 3: Click on “Cancel Policy” and select “Policy Cancellation Request.”
• Step 4: Enter the policy number, mobile number, and registered email address and click “Continue.”
• Step 5: You may be asked to submit relevant documents such as a policy copy, identity proof, and address proof for authentication purposes.
• Step 6: The company may charge a cancellation fee, which will be deducted from the premium paid. The cancellation fee will vary depending on the type of policy and the duration for which the policy has been in force.
• Step 7: Once the cancellation process is complete, you will receive a confirmation of policy cancellation on the registered mobile and email address.

However, you can also cancel the policy by visiting the nearest HDFC ERGO branch. You can also email the company at care@hdfcergo.com to initiate a policy cancellation request, or you can contact the company’s customer care number, i.e., 022 6234 6234 or 0120 6234 6234.

Documents Required

• Original policy document
• Receipt of the first premium payment
• Cancelled cheque for refund

Terms for Premium Refund

As per the norms of IRDA, a free look period of 15 to 30 days is provided to the policyholder from the receipt of premium payment to evaluate their policy coverage thoroughly and make an informed decision.

In the case of HDFC ERGO, the company offers a free look period of 15–30 days to review the terms and conditions of the newly purchased policy. However, if the policyholder chooses to cancel the policy during this free look period, they can do so. The policyholder can then initiate a premium refund request from the company.

If the policyholder has not made any claims during the free look period, they will be eligible  for a premium refund subject to the following conditions:

• The premium paid will be deducted from any expenses incurred by the insurer for the medical examinations of the policyholder, stamp duty charges, etc.
• In the event that the policy is cancelled during the free look period but the coverage is already in force, the policyholder will receive refund only for the remaining non-utilized coverage.

The policyholder will be refunded the premium amount according to the rates given below:

Steps to cancel HDFC ERGO Motor Insurance Policy Online

If you have recently purchased a motor insurance policy and find the coverage unsatisfactory or have any other reason to cancel it, you can do so. To cancel your motor policy online, you can follow these simple steps:

• Step 1: Visit the official website of HDFC ERGO.
• Step 2: Click on the “HELP” tab at the top right corner of the page or directly click on this official link: https://self-help.hdfcergo.com/.
• Step 3: Click on “Policy Cancellation Request.”
• Step 4: Enter your policy number, registered mobile number, and email address. Click on “Continue.”
• Step 5: The insurer may ask you to submit applicable documents such as a policy copy, identity proof, and address proof for verification purposes.
• Step 6: Once all the documents are submitted, HDFC ERGO will initiate the policy cancellation process.
• Step 7: Once the policy is cancelled, you will receive confirmation about the same on your registered email address and mobile number.

You can also cancel the policy by visiting the nearest HDFC ERGO branch. Email them at care@hdfcergo.com to initiate a policy cancellation request, or call the company’s customer care number given above.

Terms for Premium Refund on Cancellation of HDFC ERGO Motor Insurance

The policyholder can claim a refund if they wish to discontinue the policy within the free look period provided by the insurer. The refund amount for cancellation of a motor insurance policy with HDFC ERGO will depend on multiple factors, such as the type of policy, the duration of the coverage that has been active, and so on.

Note: The policyholder will not be eligible for any refund on cancellation of the policy after the free look period offered by the company.